Jon Gilman

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About Jon Gilman

I have always been passionate about fixing broken business processes and cleaning up the mess left by enterprise software. It honestly bothers me to see companies spending hundreds of millions of dollars on IT projects, which motivated me to start Clear Software. Prior to founding Clear, I was a Senior Manager at Deloitte, where my teams implemented SAP at some of the largest organizations in the world.

Why RPA Isn’t Scaling (Yet)

Robotic Process Automation (RPA) is hot right now, there’s no doubt about that. McKinsey estimates that 85% of a typical firm’s 900+ processes can be automated. Suddenly every consulting firm on the planet has an RPA practice. And Gartner, Forrester, and many other analyst firms continue to pound RPA down the throats of the C-Suite at the Fortune 500. But there are some serious issues that are giving RPA a black eye. As I wrote in a previous blog, nearly half of all RPA projects fail. Even more alarming is that on top of implementation failures, RPA simply has not [...]

Feeling Ripped Off By Your ERP? You’re Not Alone

Summary: ERP software was supposed to increase operational efficiency at large organizations, but in most cases the opposite has happened. You can get more out of your technology investments without throwing them away, but you need to change your perspective on their underlying ecosystems and embrace new technologies. NOTE: To protect the privacy of some of the individuals quoted in this article, I have removed their names and companies and substituted with their job title and industry. If you would like to speak to them, message me and I will arrange a meeting if that person deems it appropriate. The [...]

By |2018-12-29T11:53:22-04:00November 2nd, 2018|Enterprise Resource Planning|1 Comment

Email Integration into SAP, Salesforce, et al

It's undeniable that business software like SAP, Salesforce, and Oracle E-Business Suite are extremely powerful. They literally run core processes at most of the Fortune 500 - from sales to purchasing to manufacturing to finance. However, email integration is one critical area where they do not fare so well. Let's first define what I mean by email integration. I'm not referring to simple email notifications from these systems, which all of them are capable of performing with a little bit of configuration. What I'm referring to is the ability to take action directly from your email without having to log [...]

By |2018-12-29T10:50:35-04:00November 17th, 2017|Sales Automation, SAP|0 Comments

SAP Punchout Catalog Integration with No Custom Code

As you may know from reading about Clear, we believe nothing in enterprise software should be complicated or expensive. Complex processes can always be distilled down into elegant solutions, with the right set of tools. One of the most common processes we see at our customers is integrating their enterprise software systems with 3rd party eCommerce sites such as Graybar, Grainger, Office Depot, or Staples. We provide a very simple integration called ClearPO that elegantly streamlines this process: The Problem However, for those of you familiar with purchasing in large organizations, you know that this process it a lot more [...]

By |2018-12-29T11:23:47-04:00June 30th, 2017|SAP|0 Comments

Configuring SAP to Allow Customers to Be Created from Clear

In order to create customers from Clear, you will need to activate iDoc partner profiles in your SAP system. Please note that this should be added to your project Cutover List so that this will not be an issue in your production environment. First log in to SAP and navigate to transaction WE20: Expand the Partner Type LS node and click on your system. A list of outbound and inbound permitted iDocs types will display. Click on the add button: Enter message type DEBMAS, Process code DEBM, and check the Trigger Immediately radio button, then click Save:

By |2018-12-29T15:48:58-04:00June 5th, 2017|Help|0 Comments

How Can You Simplify SAP Order-to-Cash?

In my May post, I mentioned that a large number of SAP customers are struggling to implement a consumer grade user experience for their SAP systems, whether it be through SAP's Personas and Fiori platforms or through completely custom development in Java or .NET. Today I want to discuss a specific example - SAP Accounts Receivable with Order-to-Cash integration.  This is perhaps the most common business process across all organizations running SAP, and also the most cumbersome in terms of user experience.  Everyone needs a 360 degree view of a customer, with the ability to see all master data and [...]

By |2018-12-29T15:41:33-04:00July 7th, 2015|SAP|0 Comments

With Fiori and Personas, Is SAP Wrong About User Experience Again?

The Clear Software team just got back from SAPPHIRE 2015 in Orlando and we had a great time meeting colleagues both new and old.  The event was very successful for us again this year as we had some pretty heavy traffic to our booth.   However, one of the alarming messages we received again and again from our visitors is that you are really struggling to make SAP easier to use with the Personas and Fiori user experience (UX) platforms. While we certainly have a conflict of interest (we provide ClearUI® for SAP customers), the purpose of this article to highlight [...]

By |2018-12-29T15:41:37-04:00May 8th, 2015|SAP|0 Comments

SAP Technology: Using Intelligent Mail Bar Codes (IMB) in SAP Forms

As of January 28, 2013, the United States Postal Service requires use of the Intelligent Mail bar code to qualify for automation prices on mailed documents.  This has impacted many SAP customers who mail large volumes of invoices, checks, etc.  In order to integrate the IMB bar code into your existing SAP forms, follow these steps: Download the appropriate IMB encoder for your server’s platform from the USPS website along with the fonts for the bar code.  The fonts need to be installed on any printer where you will output your forms. Extract the contents to a directory on your [...]

By |2018-12-29T15:42:09-04:00January 17th, 2014|SAP|0 Comments

SAP Technology: Real Time Interfaces into FS-CD

A common issue I see at every SAP Insurance implementation is that the customer, and sometimes the consultants, are not aware of the plethora of options available for real-time integration into FS-CD.  So the next time you hear “that’s not possible,” consider the following: SAP provides several connectors that allow Java, .NET, and C/C++ applications to directly call remote-enabled function modules.  Read more at http://service.sap.com/connectors. Nearly every major integration layer platform provides connectivity to SAP remote-enabled function modules, including IBM’s Websphere suite, TIBCO, and many others. SAP provides remote-enabled function modules for nearly everything in SAP.  There are over 34,000 [...]

By |2018-12-29T15:41:52-04:00November 22nd, 2013|SAP|0 Comments

SAP Technology: Automatically Derive Tax Jurisdiction on Business Partner

Insurance companies using business partner master data in SAP often need to default tax jurisdiction code on the business partner master record in order to be able to create a contract account.  Many choose to default this data in an interface or simply manually key in the data.  However, there is a simple and elegant way to automatically derive for the correct tax jurisdiction code based on configuration.  Follow these steps: In SPRO, navigate to Cross-Application Components > SAP Business Partner > Business Partner > Basic Settings > Tax Jurisdictions > Using SAP Software > Assign Tax Jurisdictions to Regions [...]

By |2018-12-28T21:37:39-04:00November 15th, 2013|SAP|0 Comments
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