In my new role with Clear Software, I have been reacquainting myself with the enterprise software marketplace-- all things ERP, CRM, etc. Through the course of this work, I have arrived at two seemingly inscrutable and inescapable issues in the enterprise software market. I’ll lay out my conclusions here but would really appreciate feedback from anyone with experience in this market! Conclusion #1: There appears to be a negative correlation between a vendor's ability to write great enterprise software and their ability to deliver great user interface/experience (UX/UI). Companies that create an enterprise application, for example an ERP platform, have [...]
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