Business Process Automation

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Like an Athlete on Steroids, the Intelligent Automation Community Is Inflating Their Statistics

Image Above Copyright: Mike Lane A sales executive at an automation software firm was recently bragging to me that his company’s platform automated more than 600 processes in a call center at a large telecommunications provider. After spitting out my coffee and laughing for a few minutes, I explained that there are nowhere near that many business processes in a call center, to which he replied “Well I guess it depends on your definition of a business process.” NO IT DOES NOT. There are industry standards for the classification of business processes that have existed for more than 40 years, [...]

By |2019-08-17T14:27:06-05:00August 17th, 2019|Business Process Automation|0 Comments

SAP Customers: Don’t Stay on the Sidelines Waiting to Enter the Automation Game

I’ve heard dozens of Fortune 500 executives over the last 12 months extol the virtues of process automation, only to then admit that their organizations have not actually started down the automation path. The benefits are obvious: massive productivity gains in mega processes like Order to Cash and Procure to Pay can lead to tens of millions of dollars in savings in annual operating expenses. So why the hesitation? The most commonly cited reason has been that their organizations have pending migrations of SAP ECC to S4/HANA. These executives fear that beginning an automation initiative now is pointless because their [...]

Bridging the Process Mining Gap in RPA Projects

Modern ERP platforms provide an indispensable backbone of complex functions and processes that represent a significant technology investment. Understanding all the details of a business process is ultimately one of the keys to any successful RPA project, especially when it involves configurable processes within an ERP platform dependent upon manual data inputs derived from numerous sources. What is Process Mining? Process mining is an analytical discipline for discovering, monitoring, and improving real processes (i.e., not assumed processes) by extracting knowledge from event logs readily available in today’s information systems. Process mining offers objective, fact-based insights, derived from actual event logs, that [...]

Why RPA Isn’t Scaling (Yet)

Intelligent Process Automation (IPA) is hot right now, there’s no doubt about that. McKinsey estimates that 85% of a typical firm’s 900+ processes can be automated. Suddenly every consulting firm on the planet has an RPA practice. And Gartner, Forrester, and many other analyst firms continue to pound RPA down the throats of the C-Suite at the Fortune 500. But there are some serious issues that are giving RPA a black eye. As I wrote in a previous blog, nearly half of all RPA projects fail. Even more alarming is that on top of implementation failures, RPA simply has not [...]

Clear Software and Automation Anywhere Announce Strategic Partnership

Clear Software, a leading provider of attended Intelligent Process Automation (IPA) software, announced a technology alliance partnership with Automation Anywhere, recognized as the leader in Intelligent Process Automation, to fully integrate their respective solutions and collaborate on global sales and marketing programs. We are delighted to be partnering with Automation Anywhere to help deliver Attended RPA to their customer base. Attended RPA is this missing link that allows large organizations to scale process automation to tens of thousands of employees, and our complementary platforms address this missing link. We look forward to working with their talented team. Jon Gilman, CEO of [...]

Punchout Lowers Procurement Costs And Improves Working Capital Performance

Accurate measurement of days sales outstanding (DSO) and days payable outstanding (DPO) are critical for assessing overall corporate financial health, since total working capital performance can only be determined when DSO and DPO are used in conjunction with days inventory outstanding (DIO), days working capital (DWO) and cash conversion cycle (CCC) metrics. The impact of an effective punchout process on the financial health of an organization can be significant since DPO can now be more actively and intentionally managed as a factor in optimizing working capital performance.  Seamless - The buyer accesses the supplier’s ecommerce store directly from their internal [...]

By |2019-03-18T16:04:17-05:00March 18th, 2019|Business Process Automation|0 Comments

Why Finance Executives Should Care About Attended RPA and Order Entry Optimization

Ask any finance executive about one of the things they obsess over, and it is invariably Days Sales Outstanding (DSO). The magic number of how many days it takes for a company to convert its accounts receivables into cash varies over time, of course, but in general, the sooner a company gets to cash in hand, the stronger their cash flow and resulting financial positioning becomes. Properly managing DSO as an integral part of a strategic working capital effort requires that many components spread across segments of the OTC process be constantly evaluated and optimized. Many organizations start by benchmarking [...]

Procure to Pay, The Last Guy Picked in Dodgeball

For those of you old enough to remember grade school dodgeball, you might recall the very uncomfortable process of selecting teams. There had to be someone who was picked last. I felt sorry for the poor classmate who was left in that last slot, and more often than not felt sorry for myself. I feel the same way about the procure to pay (P2P) business process. Procure to pay is a staple of most businesses. Businesses need to buy things. Other businesses that sell things want to get paid for the things their customers buy. The buying company wants to [...]

Building the Business Case for Robotic Process Automation: The Promise and Peril

Table of Contents Should we consider Attended versus Unattended RPA? What processes actually stand to gain the most from RPA, and where should RPA be focused? Is my business process a good candidate for RPA? In this article, I will address some of the questions that we encounter when discussing RPA. Intelligent Process Automation (IPA) has been proven to significantly reduce costs and improve workplace productivity when properly deployed. However, many RPA projects fail due to one or more of a dizzying array of factors. And of those projects that are deemed successful, [...]

By |2019-02-14T13:52:09-05:00February 14th, 2019|Business Process Automation|0 Comments

Effective Business Process Automation: The Hybrid RPA Approach

Intelligent Process Automation (RPA) was developed to both assist and replace work accomplished by human beings. Processes are standardized, centralized, and optimized with the deployment of software bots which can accomplish tasks with flawless precision and effortless scalability. Talent within organizations can be redeployed to provide better value to the organization's business goals. Organizations achieved rapid cost-savings and improved customer experience by replacing high volume, low complex work. The RPA industry exploded. But not without challenges. Our CEO, Jon Gilman, recently published his ebook, A Better Way to RPA. The ebook takes an honest look at the RPA industry and how companies can [...]

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