Business Process Automation

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Business Process Automation for Order to Cash

The downstream impact of inaccurate or delayed Order-to-Cash processes are enormous to an organization: Customers are frustrated, impacting satisfaction, retention, and the ability of a company to increase overall revenues. In a digital world, where customers share their frustrations, you want your OTC cycle to be accurate Internal remediation is time-consuming, difficult, and costly. These problems may include customer returns, inventory issues, data issues, system issues, pricing errors, delivery issues, and service backlogs. The resources necessary to correct them can be substantial. Order-to-Cash delays generate delays in cash flow, and can severely impact the financial health of the organization. Order [...]

Compounding Issues in Enterprise Software: Is There a Better Way?

In my new role with Clear Software, I have been reacquainting myself with the enterprise software marketplace-- all things ERP, CRM, etc. Through the course of this work, I have arrived at two seemingly inscrutable and inescapable issues in the enterprise software market. I’ll lay out my conclusions here but would really appreciate feedback from anyone with experience in this market! Conclusion #1: There appears to be a negative correlation between a vendor's ability to write great enterprise software and their ability to deliver great user interface/experience (UX/UI). Companies that create an enterprise application, for example an ERP platform, have [...]

By |2018-12-29T11:56:44-05:00March 10th, 2017|Business Process Automation|0 Comments
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