Business Process Automation

There is a lot of confusion in the market right now regarding Intelligent Automation (IA) and the impact that it can have on organizations. Based on the process automation work we are doing every day with our customers, we began sketching The Intelligent Automation Impact Pyramid on a whiteboard in our office several months ago. The goal, at a high level, is to help organizations understand the impact of their investments in the many technologies that encompass the world of Intelligent Automation. The pyramid is broken up into 4 layers: Business Process Re-Engineering, Human Acceleration, Machine Learning, and [...]

We've seen our customers struggle for years to effectively train their employees on new business processes. Whether it's creating and keeping training documents in Microsoft Word up to date, conducting in person training courses, or keeping up with a high volume of help desk calls - digital transformation can take its toll on your change management organization. Not anymore. It is rare that a single feature in a SaaS product release warrants its own blog post, but this is one such occasion. In our latest release notes, a tiny little gem hidden in there has huge implications for our customer [...]

Image Above Copyright: Mike Lane A sales executive at an automation software firm was recently bragging to me that his company’s platform automated more than 600 processes in a call center at a large telecommunications provider. After spitting out my coffee and laughing for a few minutes, I explained that there are nowhere near that many business processes in a call center, to which he replied “Well I guess it depends on your definition of a business process.” NO IT DOES NOT. There are industry standards for the classification of business processes that have existed for more than 40 years, [...]