Business Process Automation

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Gilman’s Intelligent Automation Impact Pyramid

There is a lot of confusion in the market right now regarding Intelligent Automation (IA) and the impact that it can have on organizations. Based on the process automation work we are doing every day with our customers, we began sketching The Intelligent Automation Impact Pyramid on a whiteboard in our office several months ago. The goal, at a high level, is to help organizations understand the impact of their investments in the many technologies that encompass the world of Intelligent Automation. The pyramid is broken up into 4 layers: Business Process Re-Engineering, Human Acceleration, Machine Learning, and [...]

By |2020-09-15T12:33:46-04:00September 15th, 2020|Business Process Automation|0 Comments

Announcing Guided Training Directly in ClearWork

We've seen our customers struggle for years to effectively train their employees on new business processes. Whether it's creating and keeping training documents in Microsoft Word up to date, conducting in person training courses, or keeping up with a high volume of help desk calls - digital transformation can take its toll on your change management organization. Not anymore. It is rare that a single feature in a SaaS product release warrants its own blog post, but this is one such occasion. In our latest release notes, a tiny little gem hidden in there has huge implications for our customer [...]

By |2020-05-06T20:51:21-04:00May 6th, 2020|Business Process Automation|0 Comments

Like an Athlete on Steroids, the Intelligent Automation Community Is Inflating Their Statistics

Image Above Copyright: Mike Lane A sales executive at an automation software firm was recently bragging to me that his company’s platform automated more than 600 processes in a call center at a large telecommunications provider. After spitting out my coffee and laughing for a few minutes, I explained that there are nowhere near that many business processes in a call center, to which he replied “Well I guess it depends on your definition of a business process.” NO IT DOES NOT. There are industry standards for the classification of business processes that have existed for more than 40 years, [...]

By |2020-09-15T12:36:04-04:00August 17th, 2019|Business Process Automation|0 Comments

SAP Customers: Don’t Stay on the Sidelines Waiting to Enter the Automation Game

I’ve heard dozens of Fortune 500 executives over the last 12 months extol the virtues of process automation, only to then admit that their organizations have not actually started down the automation path. The benefits are obvious: massive productivity gains in mega processes like Order to Cash and Procure to Pay can lead to tens of millions of dollars in savings in annual operating expenses. So why the hesitation? The most commonly cited reason has been that their organizations have pending migrations of SAP ECC to S4/HANA. These executives fear that beginning an automation initiative now is pointless because their [...]

Bridging the Process Mining Gap in RPA Projects

Modern ERP platforms provide an indispensable backbone of complex functions and processes that represent a significant technology investment. Understanding all the details of a business process is ultimately one of the keys to any successful RPA project, especially when it involves configurable processes within an ERP platform dependent upon manual data inputs derived from numerous sources. What is Process Mining? Process mining is an analytical discipline for discovering, monitoring, and improving real processes (i.e., not assumed processes) by extracting knowledge from event logs readily available in today’s information systems. Process mining offers objective, fact-based insights, derived from actual event logs, that [...]

Why RPA Isn’t Scaling (Yet)

Intelligent Process Automation (IPA) is hot right now, there’s no doubt about that. McKinsey estimates that 85% of a typical firm’s 900+ processes can be automated. Suddenly every consulting firm on the planet has an RPA practice. And Gartner, Forrester, and many other analyst firms continue to pound RPA down the throats of the C-Suite at the Fortune 500. But there are some serious issues that are giving RPA a black eye. As I wrote in a previous blog, nearly half of all RPA projects fail. Even more alarming is that on top of implementation failures, RPA simply has not [...]

Clear Software and Automation Anywhere Announce Strategic Partnership

Clear Software, a leading provider of attended Intelligent Process Automation (IPA) software, announced a technology alliance partnership with Automation Anywhere, recognized as the leader in Intelligent Process Automation, to fully integrate their respective solutions and collaborate on global sales and marketing programs. We are delighted to be partnering with Automation Anywhere to help deliver Attended RPA to their customer base. Attended RPA is this missing link that allows large organizations to scale process automation to tens of thousands of employees, and our complementary platforms address this missing link. We look forward to working with their talented team. Jon Gilman, CEO of [...]

Punchout Lowers Procurement Costs And Improves Working Capital Performance

Accurate measurement of days sales outstanding (DSO) and days payable outstanding (DPO) are critical for assessing overall corporate financial health, since total working capital performance can only be determined when DSO and DPO are used in conjunction with days inventory outstanding (DIO), days working capital (DWO) and cash conversion cycle (CCC) metrics. The impact of an effective punchout process on the financial health of an organization can be significant since DPO can now be more actively and intentionally managed as a factor in optimizing working capital performance.  Seamless - The buyer accesses the supplier’s ecommerce store directly from their internal [...]

By |2019-03-18T16:04:17-04:00March 18th, 2019|Business Process Automation|0 Comments

Why Finance Executives Should Care About Attended RPA and Order Entry Optimization

Ask any finance executive about one of the things they obsess over, and it is invariably Days Sales Outstanding (DSO). The magic number of how many days it takes for a company to convert its accounts receivables into cash varies over time, of course, but in general, the sooner a company gets to cash in hand, the stronger their cash flow and resulting financial positioning becomes. Properly managing DSO as an integral part of a strategic working capital effort requires that many components spread across segments of the OTC process be constantly evaluated and optimized. Many organizations start by benchmarking [...]

Procure to Pay, The Last Guy Picked in Dodgeball

For those of you old enough to remember grade school dodgeball, you might recall the very uncomfortable process of selecting teams. There had to be someone who was picked last. I felt sorry for the poor classmate who was left in that last slot, and more often than not felt sorry for myself. I feel the same way about the procure to pay (P2P) business process. Procure to pay is a staple of most businesses. Businesses need to buy things. Other businesses that sell things want to get paid for the things their customers buy. The buying company wants to [...]

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