Call Center

//Call Center
Call Center2019-06-26T11:04:30-04:00

Robotic Process Automation for Call Centers

The call center industry is a complex industry from acquisition through customer service management. Processes in this industry are time-consuming, labor intensive, and require a lot of customer interaction. Call centers that are efficiently integrated and automated are agile, responsive, and have 360-degree real-time customer data that enables them to maximize both productivity and profitability.

Robotic Process Automation is being heavily adopted in the call center industry because RPA platforms are specifically designed to deploy bots that can execute manual (attended) processes, automated (unattended) processes, and combined (hybrid) processes between systems that manage accounts, billing, customer service issues, and reporting.

Insurance Claim Management Process Automation

Call Center Automation Use Case

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