Intelligent Process Automation for Insurance
The insurance industry is a complex industry from enrollment through claims processing. Processes in this industry are time-consuming, labor intensive, and require a lot of customer interaction. Insurance companies that are efficiently integrated are agile, responsive, and have 360-degree real-time customer data that enables them to maximize both productivity and profitability.
Intelligent Process Automation is being heavily adopted in the Insurance industry because RPA platforms are specifically designed to deploy bots that can execute manual (attended) processes, automated (unattended) processes, and combined (hybrid) processes between systems that manage accounts, billing, claims, and reporting.
Insurance Industry Automation Use Case
Customer Service
BCBS uses Clear to provide call center agents a single customer view across systems, dramatically reducing call handling and training time.
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Gilman’s Intelligent Automation Impact Pyramid
There is a lot of confusion in the market right now regarding Intelligent Automation (IA) and the impact that it can have on organizations. Based on the process automation [...]
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