Intelligent Process Automation for Insurance
The insurance industry is a complex industry from enrollment through claims processing. Processes in this industry are time-consuming, labor intensive, and require a lot of customer interaction. Insurance companies that are efficiently integrated are agile, responsive, and have 360-degree real-time customer data that enables them to maximize both productivity and profitability.
Intelligent Process Automation is being heavily adopted in the Insurance industry because RPA platforms are specifically designed to deploy bots that can execute manual (attended) processes, automated (unattended) processes, and combined (hybrid) processes between systems that manage accounts, billing, claims, and reporting.
Insurance Industry Automation Use Case
Call Center Automation
BCBS utilized ClearWork and ClearProcess to provide a single view of the customer, reducing its training time and dramatically improving resolution times to customer issues. This resulted in lower CSR turnover and a dramatic return on investment.
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Image Above Copyright: Mike Lane A sales executive at an automation software firm was recently bragging to me that his company’s platform automated more than 600 processes in a call [...]
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