Futurum Webcast: The Cloudification of the Contact Center


NOTE: This originally appeared on LinkedIn as a post from Shelly Demotte Kramer. You can view that post here. I think we’ll all agree that a global pandemic has permanently changed many aspects of how businesses work, and perhaps none more than the operation of contact centers. The reality [...]

The Futurum Tech Podcast: The Evolution of RPA and IA


Jon was recently a guest on The Futurum Tech Podcast (FTP), featuring Daniel Newman, Olivier Blanchard, and Fred McClimans. The episode is called The Evolution of RPA and IA. In this episode, Daniel Newman welcomes three experts to talk about robotic process automation (RPA) and intelligent automation (IA). Francis Carden is one [...]

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