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SAP Customers: Don’t Stay on the Sidelines Waiting to Enter the Automation Game

I’ve heard dozens of Fortune 500 executives over the last 12 months extol the virtues of process automation, only to then admit that their organizations have not actually started down the automation path. The benefits are obvious: massive productivity gains in mega processes like Order to Cash and Procure to Pay can lead to tens of millions of dollars in savings in annual operating expenses. So why the hesitation? The most commonly cited reason has been that their organizations have pending migrations of SAP ECC to S4/HANA. These executives fear that beginning an automation initiative now is pointless because their [...]

Business Process Automation for Order to Cash

The downstream impact of inaccurate or delayed Order-to-Cash processes are enormous to an organization: Customers are frustrated, impacting satisfaction, retention, and the ability of a company to increase overall revenues. In a digital world, where customers share their frustrations, you want your OTC cycle to be accurate Internal remediation is time-consuming, difficult, and costly. These problems may include customer returns, inventory issues, data issues, system issues, pricing errors, delivery issues, and service backlogs. The resources necessary to correct them can be substantial. Order-to-Cash delays generate delays in cash flow, and can severely impact the financial health of the organization. Order [...]

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