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Bridging the Process Mining Gap in RPA Projects

Modern ERP platforms provide an indispensable backbone of complex functions and processes that represent a significant technology investment. Understanding all the details of a business process is ultimately one of the keys to any successful RPA project, especially when it involves configurable processes within an ERP platform dependent upon manual data inputs derived from numerous sources. What is Process Mining? Process mining is an analytical discipline for discovering, monitoring, and improving real processes (i.e., not assumed processes) by extracting knowledge from event logs readily available in today’s information systems. Process mining offers objective, fact-based insights, derived from actual event logs, that [...]

Why RPA Isn’t Scaling (Yet)

Intelligent Process Automation (IPA) is hot right now, there’s no doubt about that. McKinsey estimates that 85% of a typical firm’s 900+ processes can be automated. Suddenly every consulting firm on the planet has an RPA practice. And Gartner, Forrester, and many other analyst firms continue to pound RPA down the throats of the C-Suite at the Fortune 500. But there are some serious issues that are giving RPA a black eye. As I wrote in a previous blog, nearly half of all RPA projects fail. Even more alarming is that on top of implementation failures, RPA simply has not [...]

Why Finance Executives Should Care About Attended RPA and Order Entry Optimization

Ask any finance executive about one of the things they obsess over, and it is invariably Days Sales Outstanding (DSO). The magic number of how many days it takes for a company to convert its accounts receivables into cash varies over time, of course, but in general, the sooner a company gets to cash in hand, the stronger their cash flow and resulting financial positioning becomes. Properly managing DSO as an integral part of a strategic working capital effort requires that many components spread across segments of the OTC process be constantly evaluated and optimized. Many organizations start by benchmarking [...]

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